Refund Policy

1. Overview

We want you to be satisfied with Spimov. This Refund Policy explains when and how you can request a refund for charges made to your account.

2. Refund Eligibility

2.1 New Subscriber Money-Back Guarantee

If you are a first-time paying subscriber and are not satisfied with the Service, you may request a full refund of your first payment within 7 calendar days of the charge date. This applies once per customer.

2.2 Service Outages

If the Service experiences a significant outage (defined as unavailability exceeding 4 consecutive hours affecting your account) during a paid billing period, you may request a pro-rated credit for the affected period. Credits are applied to your next invoice.

2.3 Accidental Double Charges

If you are charged twice for the same billing period due to a payment processing error, we will refund the duplicate charge in full upon verification.

2.4 Annual Plans — Partial Cancellation

If you cancel an annual subscription within 30 days of the annual renewal date (not the original signup), you may request a refund for the remaining full months of the annual period, less any months already elapsed and a 10% processing fee.

3. Non-Refundable Situations

The following are not eligible for refunds:

• Monthly subscription renewals after the first payment
• Partial months — subscriptions provide access for the full billing period regardless of usage
• Unused processing quota — unused minutes within a billing period do not roll over and are not refundable
• Accounts suspended or terminated for violation of the Terms of Service
• Requests made after 7 days of the first payment (beyond the money-back guarantee window)
• Charges for add-ons or one-time credits that have been fully consumed
• Dissatisfaction with AI output quality alone, without a reported technical defect — AI translation and voice synthesis inherently involve variability

4. How to Request a Refund

To request a refund, email support@spimov.com with the subject line "Refund Request" and include:

• The email address associated with your account
• The date of the charge and the amount
• The reason for your request

You can also submit a request through the contact form. We respond to all refund requests within 2 business days.

5. Processing Timeline

Approved refunds are processed within 5–10 business days. Funds are returned to the original payment method. The time for the refund to appear on your statement depends on your bank or card issuer and may take an additional 3–7 business days.

For Stripe-processed payments, you will receive an email confirmation from Stripe once the refund is issued.

6. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank. Chargebacks may result in account suspension while the dispute is being investigated. If a chargeback is filed for a charge that was legitimate under this policy, we reserve the right to contest the chargeback.

7. Exceptions & Special Cases

We understand that exceptional circumstances arise. If you believe your situation merits consideration outside of this policy, please contact support@spimov.com with a description of your case. We review exceptions on a case-by-case basis at our sole discretion.

Spimov reserves the right to update this Refund Policy at any time. Material changes will be communicated with at least 14 days' notice via email or in-app notice.